Shipping policy
Effective Date: April 6th 2026.
Thank you for shopping with LocalRootsCo! We create every item as a *made-to-order* product specifically for you. This Shipping Policy explains our production times, shipping process, costs, and delivery estimates within the continental United States.
1. Order Processing & Production Times
All items are handmade or custom-made after your order is placed.
- Production typically takes 4–5 business days to complete your item(s).
- Once production is finished, we prepare and ship your order within 1 business day.
Total time before shipping: Expect 5–6 business days from order placement (production + preparation), excluding weekends and holidays.
During busy periods (holidays, promotions, or high demand), production may take up to 7 business days . We will notify you via email if there is any significant delay.
2. Shipping Destination
We currently ship only to the continental United States (the 48 contiguous states).
We do *not* ship to:
- Alaska
- Hawaii
- U.S. territories (e.g., Puerto Rico, Guam)
- APO/FPO addresses
- Any international destinations
If you enter a shipping address outside the continental U.S. at checkout, your order may not be processed or may be canceled.
3. Shipping Methods and Delivery Estimates
Shipping times below are after your order has shipped (not from the date you place the order).
We offer the following options (exact carriers and rates appear at checkout):
- **Standard Shipping**: [e.g., 3–7 business days] – [e.g., calculated at checkout or flat rate $X.XX]
- **Expedited Shipping**: [e.g., 2–4 business days] – [higher rate]
**Important note on total delivery time:**
Add the **4–5 business day production time** to the shipping transit time. For example, a standard shipment may arrive in approximately **8–12 business days** total from the date you order.
#### 4. Shipping Costs and Free Shipping
Shipping costs are calculated at checkout based on:
- Order weight and dimensions
- Shipping destination within the continental U.S.
- Chosen shipping method
We offer **free standard shipping** on orders over **[e.g., $50 or your preferred threshold]** (before taxes and discounts).
All other orders incur shipping fees shown at checkout.
#### 5. Tracking Your Order
You will receive a tracking number by email once your package ships. Track it directly through the carrier (USPS, UPS, FedEx, etc.) or via your account on our store.
If you do not receive a shipping confirmation within **[e.g., 8 business days]** of placing your order, please contact us.
#### 6. Shipping Delays and Issues
We strive to meet our estimated timelines, but actual delivery can be affected by carrier delays, weather, or high volume. We are not responsible for delays caused by shipping carriers.
For lost or significantly delayed packages, we will work with the carrier to investigate and resolve the issue (replacement or refund where applicable).
#### 7. Damaged Packages
If your order arrives damaged, please contact us within **[e.g., 48 hours]** of delivery with clear photos of the item and packaging. We will arrange a replacement or refund as quickly as possible.
#### 8. Returns and Refunds Related to Shipping
Please see our separate **[Returns & Refunds Policy]** for details on return windows, conditions, and processes. Shipping fees are generally non-refundable unless we made an error or the item is defective.
#### 9. Changes to This Policy
We may update this policy occasionally. The effective date at the top will be updated accordingly.
#### Questions?
Contact us at:
- Email: **[your support email]**
- Or via our **[contact form / chat]**
We appreciate your patience with our made-to-order process and look forward to creating something special for you!